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Frequently Asked Questions About VeganCats Ordering Shipping Information Can Cats and Dogs be Vegan? Contact Us

Shipping Policy

Shipping Rates

Domestic (Continental U.S.) Orders:
We use UPS Ground Service for all orders. Normally we can not accommodate requests for overnight, 2-day, or 3-day shipping; please try to order in advance. We can occasionally make exceptions, however, this is based on product stock and the time of day that you contact us regarding expedited shipping. Please call your order in if you require faster shipping that UPS Ground, and please note that actual shipping charges apply for any shipping that is not our normal UPS Ground service.

You may request USPS shipping instead of UPS, but please be advised that the actual cost of shipping will then apply rather than our flat rate and that you may have to wait an extra several days or a week for your package to be sent.

When your order has shipped, you will receive an emailed confirmation from UPS that includes a tracking number and scheduled delivery date.
Canada/Alaska/Hawaii and International Orders
Orders shipped outside of the contiguous 48 states are sent via USPS and are charged the full amount of the actual shipping cost (no flat rates apply). This amount is calculated AFTER shipping, and will not appear in your shopping cart when you place your order.

In the past, had not shipped orders to Europe, Asia or Australia due to various problems that had been experienced with customs and lost orders. As the new owners, we will now be shipping worldwide to all countries - however, this is done at your own risk as there is always the slight possibility for a problem with delivery. From our other online store at we have been shipping internationally for over 6 years and have experienced less than a dozen cases of lost orders and rarely do we ever see issues with customs not allowing products to go through. The likelihood of a problem with international shipments is very small, but again, this is still a very slight risk with any shipment outside the USA and we cannot guarantee the order will arrive as intended. If the order is returned to us by customs we can either re-send it (we would need to re-charge shipping costs to do so) or we can refund you for the cost of the items as long as they are resellable when we receive them. If a package is ever returned by your country's postal service or customs department we will let you know as soon as it is received.

Orders shipping to countries outside the USA will be sent via USPS Air Mail and charged the exact cost to mail, and the average time in transit once shipped is 7-15 days once we mail the order out. Costs to ship are based on the weight of the order once it is packed, so you will not see this amount on your order when it is placed - this amount will be calculated once we have received the order, and we will contact you at that time for approval of the charges. Please be aware that orders shipping outside North America may cost quite a bit to send, so if you order a 40 lb. bag of Evolution Kibble, for example, please do not be surprised when the cost is well above our domestic shipping rate of $8.50! If you'd like to know international shipping costs in advance of placing your order (which we recommend as it will save time and the hassle if you decide to cancel the order later due to costs), please email us at with the items you'd like, size of the item (if applicable, such as 5 lb. bag, 10 lb. bag, etc.), and the item quantities. We will reply as quickly as possible with the cost to send the order to you!

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